FAQ
Order questions
On the site you will find prices excluding VAT (for Italy).
Outside Italy, taxes will not be counted (exclusion Art. 41).
Once the order has been received, Sicurpal Srl will check the effective availability of the material and will prepare the goods in 2 working days from the date of the order and deliver it to DHL for delivery in 2/5 days in Italy and 5 days in Europe.
Please note that in the case of payment by bank transfer, preparation and shipping times will be calculated from the confirmation of crediting of the amount to our account.
Once the order has been placed and confirmed, any changes must be received within one day of the order date and reported via the order form or by e-mail to ecommerce@sicurpal.it. It will be necessary to wait for written confirmation from Sicurpal Srl.
From your personal area you can see the progress of your order.
Questions on shipments
The cost of shipping will be indicated in the order summary before the order is confirmed, and will be specified on the invoice. It will be free of charge for orders over 250.00 Euro.
The tracking code is available in your private area and in the order confirmation e-mail.
In case of problems with the tracking code, you can contact us via ecommerce@sicurpal.it
Within 1 day after sending your order, you can notify us of the change by writing to ecommerce@sicurpal.it
You can organise a second delivery directly on the DHL website, leave your telephone number to arrange delivery more easily.
Check your personal area to view the status of your order.
Deliveries are made Monday to Friday from 09:00 to 18:00
Questions about payments
Payments accepted by the platform are: credit cards, SEPA transfer, Postepay, Satispay, Paypal.
As soon as the invoice is available, it will be sent to your e-mail address and published in your personal area..
The bank details of Sicurpal Srl are as follows:
HOLDER: Sicurpal Srl
IBAN: IT 88 H 02008 12904 000002995271
BANK: Unicredit, Modena Agency of Attiraglio Street
You can send the payment receipt to ecommerce@sicurpal.it , but the order will be sent in any case upon receipt of payment.
There are several possible reasons. Your chosen credit or debit card may have expired. You may not have entered all the data for the chosen payment method correctly. Carefully check the data entered and try to make the payment again. If the problem persists, we suggest you choose an alternative payment method or try contacting your bank.
Questions on my account
In your personal area you will be able to make changes to your account
In your personal area, you will be able to make changes to the payment methods for your account.
In your personal area, you can enter a shipping address (also different from the billing address) for your account.
In your personal area, you can enter a billing address (also different from the shipping address) for your account.
Click on ‘Forgot your password?’ in the private area and enter the email address you provided during registration. We will send you a link with which you can reset your password.
In the personal area, you can view your documents, the shipping and billing data you have set, and the payment methods you have saved.
Questions on returns and recesses
Can a product be returned?
Yes, it is possible to return the material received, you must fill in the appropriate form or write to resi@sicurpal.it
How much time do I have to return a product?
To return a product you have 30 days from the date of purchase of the material.
What is the timeline for a return refund?
Sicurpal will handle your return request within 30 days from the date of receipt of the material, and subject to Sicurpal Srl’s written acceptance of the return.
In case of return, will Taxes and Customs Duties for purchases in the EU be refunded?
We cannot refund any additional local duties or taxes levied on delivery: we recommend that you contact the courier company for detailed information before making the return. Please note that these amounts are neither requested nor controlled by shop.sicurpal.com.
Is it possible to recess the purchase?
It is possible to withdraw within 14 days of purchase by filling in the appropriate form or writing to resi@sicurpal.it
I have received a non-conforming, defective product: what can I do?
It is possible to write to ecommerce@sicurpal.it. We recommend you attach photographic support.
The product does not correspond to what I ordered: what should I do?
You can notify us of the problem by filling in the appropriate form or by writing to ecommerce@sicurpal.it
Questions on shop.sicurpal.com
Browse our store in total autonomy, you can find products by choosing the search mode most convenient for you:
Brand
Category
Search bar
Tag/filters.
Once you have selected the product, simply place it in your shopping cart and in a few steps you can complete your purchase!
On shop.sicurpal.com you can find products selected for sale from the electronic catalogue of several international manufacturers including Sicurpal Srl, Petzl, Camp, Kratos Safey, Bettersafe, Marc save a life.v
Absolutely not, you can buy as an occasional guest.
However, by creating your personal account, you will have your own dashboard to monitor your order status, order history and invoices. The registration process takes just a few minutes and you only have to follow the wizard on the Store to complete it in a few clicks.
In the product data sheet you will find the description and a table showing a summary of the technical information specific to that product.